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Tom Bangemann

I am an experienced consultant, subject matter expert (SME), manager, mentor and board member with proven content and managerial track record.

For most of my career I have operated as a senior manager and advisor utilizing my profound experience in organizational setup, business development, business transformation, both in sales as well as in design and implementation work. I have filled roles in international consulting practice leadership as well as coaching, mentoring and regular board membership as well as advisory board roles. I offer a proven record in shaping a business and motivating a team through vision, determination and teamwork. I am excited to participate and support clients in transformation or change related projects.

Privately I grew up in the Nordics, mostly Finland, 1 year in Norway with many summers in Sweden, and hence speak Finnish and (some) Swedish. Fun fact: As a kid I was Finnish Champion is video games (Atari Centipede). After school I spent 2 years in the German Army (Officer career path), thereafter studied in Germany (Hannover) and USA (CSU Hayward/UC Berkeley). Our family of 4 resides in Germany.

Linkedin
"I’d like to thank The Hackett Group and Tom Bangemann who have been supporting us throughout the years with best practice advice, consulting support, benchmarking..."
Hans Jakob HeggeSVP Global Business Services
"Tom needs no introduction. He has served as an exemplary member of our industry, and stands out by his passion to do whatever it takes. It’s all about heart, connectivity and passion – and Tom has it all."
The Hackett Group
“Tom is a must have tool and reference source."
Axel HesslenbergHead of Shared Services, Novartis Consumer Health
“Tom is a globally respected thought leader on shared services its evolution into global business services. Tom is an excellent coach, mentor and teacher. He has outstanding speaking and presentation skills - always receives the best marks from delegates."
Colleen O´Donnell The Hackett Group
“Think Tom, Think World Class ! Over the past decade the race to World class multi function delivery has been redefined, thanks to Tom and The Hackett Group."
Bobby AbrahamAstraZeneca
“When I think of "world class" in HR, Tom´s name always comes first to my mind. Helping the HR function to become world-class and better support the business is one of Tom´s passions. He knows how HR can change the business, not just run it."
Eric BrunelleSAP
“Tom can be considered as Mr. Shared Services, he has extensive knowledge in the area of Finance Function transformation and linking business needs with financial reporting. Tom combines a good sense of humour with outstanding analytical skills, which is a rare combination in his field."
Jan SasseCEO Tesi
“His subject knowledge of the Shared services and BPO space is second to none and he's always a complete pleasure to work with."
Emma BeaumontManaging Director SSON
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Career History

  • The Hackett Group July 2002 – June 2021 SVP and European Practice Leader Advisory & Transformation (Consulting)
  • Arthur Andersen Business Consulting March 1997 – July 2002
  • Arthur Andersen Audit November 1993 – February 1997

Consultant / Advisor profile summary

Overall:

  • 19 years in The Hackett Group , 10 years in Arthur Andersen
  • Globally known as “expert on GBS and benchmarking”
  • SME on SG&A Transformation with focus on GBS (HR, Procurement and Finance, both SG&A strategically as well as several functions and processes in much detail)
  • Hundreds of small and large consulting engagements.
  • First leader in Hackett´s European Advisory business (membership based programs on all support functions and select topics e.g. EPM, GBS, and processes e.g. C2C, P2P)
  • 2 years Board of Directors in Basware (listed software company) (2006-2008)
  • 1 year Mentor for Chief HR Officer of Fiskars (listed company) (2015-2016)
  • HR Superstar in HRO Magazine (5 times between 2005-2019)

Consultant / Advisor profile summary

GBS specific:

  • Globally known “guru” on GBS. Participant in several networks, communities and associations in the GBS space.
  • Thought Leader of the Year, SSON, 2010.
  • Voted (by practitioners), onto several SSON panels e.g. G6 Europe, G6 Australia, D6 Germany and C6 China
  • Author of “Shared Services in Finance & Accounting” published in February 2005, and hundreds of articles, interviews and studies (in 3 languages) on World-Class Finance, HR and Procurement
  • Founder of several GBS communities. Initially Hungary (oldest GBS community) then Baltics (Estonia, Latvia, Lithuania) and supporting others (UK, Czechia, Poland)
  • Advised several governments in optimizing their location / GBS offering
  • Co-designer of The Hackett Institute , the professional development business within The Hackett Group.
  • Author of the Advanced Diploma in GBS within the Certificate in GBS Program (The Hackett Institute).
  • Chairman of Conferences in China (10+ years), Dubai (2 years), several countries and events in Europe (20+ years)
  • Hundreds of presentations, workshops, panelist and moderator roles at events in Europe, USA, India, Australia, China, South Africa (examples on youtube, e.g. https://www.youtube.com/watch?v=AqJP1_1Ya1E (ABSL Poland annual conference, rated 2nd from over 100 presentations)

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Training

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Certifications

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