Training
We are proud to partner with Inixia to offer their Professional GBS® training and certification. Contact us for more information.
Inixia-Developed Trainings are Based On: Expertise, Examples, Engagement
You have objectives for your work, your teams, you organization.
We can help you get there – and beyond.
Each or our trainings is developed by and with some of the world’s leading strategists and thought leaders in shared services – operations, management, systems and leadership – and in business transformation.
Their experiences, successes, mistakes and proven strategies are packed into our series of trainings, each focused on key topics that we can customize to meet your team’s needs.
Contact us to discuss how our training(s) can help you.
Each course is customized, including packaging varied course, streamlining or expanding. Each is led by an Inixia expert bringing extensive experience as a practitioner and leader. Each is focused on helping your team understand critical strategies and applications to solve immediate and real problems.
A few of our previous delivered trainings include:
Foundations
Ensure your team is on the same page in understanding how a winning GBS model works, how proven strategies can drive excellence and how your shared service can transform your company. This course provides the standard model and the terminology required to consistently develop advanced GBS processes.
- How do we build a sense of the scope and range GBS is, along with a next-generation vision?
- How do standardized models drive 2-3X greater value?
- Why should we view shared services as a business?
Service Management
Learn the transformational strategy of running your organization as a business and not just a service, along with gaining a deep understanding of framework, standards and processes for defining a clear, business-run Service Line. Includes pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.
- How does the brand-building framework help exceed business needs while maximizing value delivery?
- How do we transform from an internal function to a best-in-class business?
- How do we create a pricing model for low-cost and high-business innovation?
Operations Management
Ensure your service center teams know the best-class methods of operationalizing your shared service, including approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies.
- How do we create processes, teams and systems that run well-oiled, integrated and able to adapt quickly?
- What are the core skills, processes and designs needed to deliver best-in-class operations?
- How do we onboard, quickly, with newly integrated work?
Transformation Management
This course is aimed at building expertise in driving ongoing improvement in service quality, cost and customer satisfaction. It brings together the known tools of project management with elements of business transformation and organizational change — which need to play in harmony for successful service transformations.
- How do we pick the right tools for the right job in GBS?
- How can we determine improvement areas and apply automation successfully?
- How do we manage business processes transformations – in GBS and in the business units?
GBS and Transformational Leadership
Learn how to ensure company leadership understands the current and future value of your organization, and that your teams support each step of the journey.
This course drives strategy development, organization management, stakeholder management – all critical in an increasingly dynamic industry. It also helps shape understanding of and vision for future-state shared services.
- What techniques help create Board and CEO buy-in for a big GBS role?
- How do we create strategies that drive us to become and stay best-in-class in service, value and innovation?
- How do we become a transformation engine of the company, combining emerging technologies and cutting-edge process design?
Running as a Business
This course gives your team a deep-dive into the concept of running your GBS not as a function, but as a business. This powerful strategic shift is critical to transforming from a cost center to a strategic resource in your company.
It will give your team a solid understanding of the Brand-Building Framework and how that can sharpen your strategies, services and work with internal business partners.
- What is the Brand Building Framework?
- How do you apply the Who, How and What into your business model?
- Why is the Running as a Business Strategy transformative and how will it drive 3x greater results and better KPI scores?
Leadership Teams
Vital to the success of any GBS is the strength, alignment and shared-focus of its leadership teams. This can be as difficult to manage as it is critical. This course helps strengthen and focus your teams on common principles, shared vision and mutual support.
- How do you build a team with leaders coming together from a range of functions?
- How do you shape goals that make all service lines supportive vs competitive?
- What budgeting strategies are better at fostering common goals?
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