Resources

For more information use our libraries.

Foundations

Evolution of GBS
GBS Value
GBS Model
Running as a Business
Siting and Sourcing
Terminology

Service Management

Benefit Versus Cost
Brand Building Framework (1/3)
Brand Building Framework (2/3)
Brand Building Framework (3/3)
Service Management Roadmap

Operations Management

Critical to Quality
Effort Estimate
Quality, Speed, Cost
Root Cause Analysis

Transformations Management

Assess, Prioritize, Sequence
Foundational Principles
Opportunity Assessment
Agile Versus Waterfall

GBS Leadership

As the Organization Matures
Leadership GBS Style

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Advisory

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Training

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Certifications

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