Foundations
Evolution of GBSGBS ValueGBS ModelRunning as a BusinessSiting and SourcingTerminology
Service Management
Benefit Versus CostBrand Building Framework (1/3)Brand Building Framework (2/3)Brand Building Framework (3/3)Service Management Roadmap
Operations Management
Critical to QualityEffort EstimateQuality, Speed, CostRoot Cause Analysis
Transformations Management
Assess, Prioritize, SequenceFoundational PrinciplesOpportunity AssessmentAgile Versus Waterfall
GBS Leadership
As the Organization MaturesLeadership GBS Style